betbro Privacy Policy — Your Data, Your Rights

betbro ("we," "us," "our," "the Company") is an internationally licensed online sports betting and casino operator accessible at betbro.ws. betbro operates under a valid international gaming licence and offers sports betting markets — including PSL cricket, international cricket, football, kabaddi, and UFC — alongside live casino games, slot titles, table games, and number games including Keno and Dragon Hatch.

For the purposes of this Privacy Policy, betbro is the data controller responsible for the collection, processing, and storage of personal data submitted by users who register accounts or otherwise interact with the betbro platform.

Our platform is designed and operated with Pakistani players in mind. We accept deposits and withdrawals in Pakistani Rupees (PKR) via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, and standard bank transfer. Any personal data provided in connection with these payment methods is handled strictly in accordance with this Privacy Policy.

betbro collects personal data across several categories depending on how you interact with the platform. The table below provides a structured summary of the data categories we collect and the context in which each is collected:

betbro does not collect sensitive personal data categories such as biometric data, health records, religious beliefs, or political opinions. CNIC scans are used solely for age and identity verification and are not processed for any other purpose.

betbro collects personal data through the following channels and mechanisms:

• Direct submission: Data you provide voluntarily during account registration, KYC document upload, deposit and withdrawal requests, live chat sessions, and email correspondence with betbro support.
• Automated technical collection: Data collected automatically when you access betbro.ws, including your IP address, device identifiers, browser characteristics, and session activity logs. This collection occurs regardless of whether you are logged in to a betbro account.
• Cookies and similar technologies: betbro uses cookies, web beacons, and similar tracking technologies to collect behavioural and preference data as described in Clause 7 of this Privacy Policy.
• Third-party identity verification: betbro may use third-party identity verification service providers to cross-reference the CNIC and address information you submit during KYC. These providers supply a verification result to betbro; they do not retain your data beyond what is necessary for the verification process.
• Payment processors: When you make a deposit or withdrawal via JazzCash, EasyPaisa, or a banking partner, the relevant payment processor may share transaction confirmation data with betbro for the purposes of crediting your account and maintaining financial records.

betbro processes personal data on the following legal bases, each of which applies to specific processing activities:

• Contractual necessity: Processing that is necessary for betbro to perform its obligations under the account agreement with you, including managing your account, processing deposits and withdrawals, settling bets, and providing customer support.
• Legal obligation: Processing required for betbro to comply with applicable laws and regulatory obligations, including anti-money laundering (AML) checks, age verification under the 21+ policy, Know Your Customer (KYC) requirements, and financial record-keeping mandates imposed by betbro's licensing authority.
• Legitimate interests: Processing conducted for betbro's legitimate business interests where these interests are not overridden by your privacy rights, including fraud prevention, platform security, responsible gaming monitoring, and internal analytics used to improve the betbro user experience.
• Consent: Where betbro relies on your consent as the legal basis for processing — for example, for certain optional marketing communications — you may withdraw that consent at any time by contacting betbro support or updating your account notification preferences. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

betbro uses the personal data it collects for the following specific purposes:

• Account creation and management: To register your betbro account, verify your identity and age (21+ policy), maintain your account profile, and enable you to access all platform features.
• Payment processing: To process PKR deposits and withdrawals via your chosen payment method (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, or bank transfer) and to maintain accurate financial records of all transactions.
• Regulatory and AML compliance: To fulfil betbro's obligations under its international gaming licence, including conducting ongoing transaction monitoring, filing mandatory regulatory reports, and cooperating with law enforcement where legally required.
• Platform security and fraud prevention: To detect and prevent unauthorised account access, multi-accounting, bonus abuse, collusion, and other forms of fraudulent or prohibited conduct as described in betbro's Terms & Conditions.
• Responsible gaming: To monitor your gaming activity for signs of problematic behaviour, to apply deposit limits, loss limits, and self-exclusion requests, and to provide you with responsible gaming tools and support resources.
• Customer support: To respond to your queries, resolve disputes, process complaints, and maintain a record of communications for quality assurance purposes.
• Platform improvement: To analyse aggregate and anonymised usage data to understand how Pakistani players interact with betbro, identify technical issues, and develop new features.
• Promotional communications: Where you have opted in, to send you information about betbro promotions, bonuses, and new features via your registered mobile number or email address. You may opt out of these communications at any time.

betbro does not sell, rent, or trade your personal data. We share personal data with third parties only in the following strictly defined circumstances:

• Identity verification providers: CNIC and address data is shared with accredited third-party KYC and identity verification service providers for the sole purpose of confirming your identity and age.
• Payment processors: Financial data necessary to execute your deposit or withdrawal is shared with the relevant payment service provider (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK). These providers process your data under their own privacy policies and applicable financial regulations.
• Game software providers: Betbro's casino and sports betting games are powered by licensed third-party software providers. Your username, account reference, and game transaction data are shared with these providers to the minimum extent necessary to deliver game functionality and resolve disputes.
• Regulatory and law enforcement authorities: betbro may disclose personal data to its licensing authority, financial intelligence units, or law enforcement agencies where required by applicable law, regulation, or a valid legal order. betbro will not notify you of such disclosures where doing so would be unlawful or would compromise an ongoing investigation.
• Fraud prevention agencies: In cases of suspected fraud, money laundering, or other financial crime, betbro may share relevant personal data with accredited fraud prevention agencies or industry bodies for the purpose of investigation and prevention.
• Corporate transactions: In the event of a merger, acquisition, or sale of all or part of betbro's business, your personal data may be transferred to the acquiring entity, subject to that entity honouring the commitments set out in this Privacy Policy.

All third-party recipients of betbro user data are contractually required to process such data only for the specified purpose, to maintain appropriate security standards, and to comply with applicable data protection requirements.

betbro.ws uses cookies and similar technologies to ensure the platform functions correctly, to remember your preferences, and to collect analytics data that helps us improve the betbro experience for Pakistani players. The following categories of cookies are used:

• Strictly necessary cookies: These cookies are essential for betbro.ws to operate. They manage your login session, maintain your account security token, remember your language preference, and ensure that deposit and withdrawal flows function correctly. These cookies cannot be disabled without breaking core platform functionality.
• Performance and analytics cookies: These cookies collect anonymised data about how visitors use betbro.ws — for example, which pages are visited most frequently and where users exit the site. This data is used solely in aggregate form to improve the platform.
• Functional cookies: These cookies remember your betbro account preferences, such as your preferred PKR display format, saved payment method, and notification settings, so that you do not have to re-enter them on each visit.
• Fraud prevention cookies: betbro uses certain cookies and device fingerprinting techniques to identify and prevent fraudulent account activity, including multi-accounting and the use of unauthorised automation tools.

betbro retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods imposed by betbro's regulatory and legal obligations:

• Account and KYC data: Retained for a minimum of five (5) years following account closure. This obligation arises from betbro's AML compliance requirements under its international gaming licence.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with applicable financial record-keeping regulations.
• Betting and gaming records: Retained for a minimum of three (3) years from the date of each game or betting session, for the purposes of dispute resolution and regulatory audit.
• Customer support communications: Retained for two (2) years from the date of the last interaction, for quality assurance and dispute resolution purposes.
• Self-exclusion records: Where you have applied a permanent self-exclusion on your betbro account, betbro retains a record of your exclusion indefinitely for the purpose of enforcing the exclusion and preventing re-registration.

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with betbro's internal data destruction procedures. Anonymised or aggregated data (from which you cannot be individually identified) may be retained indefinitely for statistical and analytical purposes.

betbro is an internationally operated platform. Your personal data may be transferred to and processed in countries outside of Pakistan, including the jurisdiction in which betbro's servers and data centres are located and the jurisdictions in which betbro's third-party service providers operate.

Where personal data is transferred internationally, betbro ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Privacy Policy. These safeguards include:

• Contractual data protection clauses in all agreements with third-party processors located outside Pakistan;
• Transfer only to service providers whose data protection practices have been assessed by betbro as meeting acceptable minimum standards;
• Where applicable, adherence to the data transfer requirements imposed by betbro's licensing authority.

By registering a betbro account and accepting betbro's Terms & Conditions, you acknowledge and consent to the international transfer of your personal data as described in this clause.

betbro respects your rights over your personal data. Subject to applicable law and betbro's legitimate interests and legal obligations, you have the following rights:

• Right of access: You may request a copy of the personal data betbro holds about you at any time. betbro will respond to verified access requests within thirty (30) days.
• Right to rectification: If any personal data betbro holds about you is inaccurate or incomplete, you may request that it be corrected. Minor corrections (such as updating your contact mobile number) can be made directly within your betbro account settings.
• Right to erasure: You may request deletion of your personal data where betbro no longer has a legitimate basis for retaining it. Please note that betbro is legally required to retain certain categories of data (particularly KYC and financial records) for the minimum periods set out in Clause 8, regardless of an erasure request.
• Right to restrict processing: In certain circumstances, you may request that betbro restrict the processing of your personal data while a complaint or correction request is under review.
• Right to data portability: You may request a copy of your personal data in a structured, machine-readable format where the processing is based on your consent or on contractual necessity.
• Right to object: You may object to processing based on betbro's legitimate interests at any time. betbro will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where betbro processes your data on the basis of consent (such as for optional marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

The betbro platform is strictly intended for adults who are twenty-one (21) years of age or older. betbro does not knowingly collect personal data from any individual under the age of 21. Our mandatory CNIC-based age verification process is designed to prevent minors from accessing real-money betting and casino features.

If betbro becomes aware that personal data has been collected from an individual who is under 21 years of age, the relevant account will be immediately suspended, all personal data associated with that account will be reviewed, and the account will be permanently closed. Any funds deposited by an underage user will be handled in accordance with betbro's Terms & Conditions and applicable regulatory requirements.

If you are a parent or guardian and believe that your child may have accessed betbro.ws and provided personal data, please contact betbro support immediately via live chat so that we can investigate and take appropriate action without delay.

betbro takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure:

• TLS encryption: All data transmitted between your device and betbro.ws is encrypted using Transport Layer Security (TLS) protocols. This includes all login requests, deposit and withdrawal flows, KYC document uploads, and live chat communications.
• Encryption at rest: Sensitive personal data stored in betbro's databases — including CNIC information and financial records — is encrypted at rest using industry-standard encryption algorithms.
• Access controls: Access to personal data within betbro's internal systems is restricted on a strict need-to-know basis. Staff access to player data is logged and subject to regular audit.
• Two-factor authentication: betbro offers two-factor authentication (2FA) for player accounts and requires it for all internal staff accounts that have access to player data.
• Regular security reviews: betbro's platform and data infrastructure are subject to regular independent security assessments and penetration testing. Identified vulnerabilities are remediated in accordance with a risk-prioritised schedule.
• Incident response: In the event of a data breach that poses a risk to your personal data, betbro will notify affected users and relevant regulatory authorities within the timeframes required by applicable law.

Despite these measures, no online platform can guarantee absolute security. You are responsible for maintaining the security of your betbro account credentials. If you suspect that your account has been compromised, please contact betbro support via live chat immediately.

betbro.ws may contain links to third-party websites, including the websites of licensed game software providers, responsible gaming organisations, and payment method providers. This Privacy Policy applies solely to betbro.ws and does not extend to any third-party website or service.

betbro is not responsible for the privacy practices, data handling procedures, or content of any third-party website linked from betbro.ws. We encourage you to review the privacy policy of any third-party website before submitting your personal data to it.

betbro reserves the right to update or revise this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data collection or a new purpose for processing — betbro will provide reasonable advance notice by displaying a prominent notification on betbro.ws upon your next login, and where possible, by notifying you via your registered email address or mobile number.

The "Last updated" date at the top of this document and in the Table of Contents sidebar will be revised each time this Privacy Policy is updated. Your continued use of betbro.ws following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

betbro recommends that you review this Privacy Policy periodically. If you have any questions about a change to this Privacy Policy, please contact betbro support via live chat before continuing to use the platform.

If you have any questions, concerns, or complaints regarding this Privacy Policy or betbro's personal data handling practices, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly within the betbro platform at betbro.ws. This is the fastest way to reach a betbro support agent.
• Email: [email protected] — please include "Privacy" in your subject line so that your query is directed to the appropriate team member.

betbro's support team includes agents who are fluent in Pakistani English and are familiar with data privacy matters. We aim to acknowledge all privacy-related queries within twenty-four (24) hours and to resolve them fully within thirty (30) calendar days.

If you are not satisfied with betbro's response to a privacy complaint, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.

This Privacy Policy was last reviewed and updated on 1 January 2026. betbro — betbro.ws — All rights reserved.